Frequently Asked Questions

Q: I've heard about other ordering systems. What makes Orderwise different from the rest?

A: The Orderwise System is so easy to use. It allows for precise order placing with up to date pricing with no extra effort. Orderwise offers on-going support to to all our customers

Q: I've often placed an order for a product just to hear that it is out of stock a week later. Will this happen with Orderwise?

A: While Orderwise has no control over out of stock situations, these will be reported back to you immediately enabling you to adjust your order or source from another supplier via Orderwise

Even the best programs experience problems. What software support can I expect from you?

A: Our in-house helpdesk will resolve 99% of problems over the telephone. Should it be necessary a technician will be sent out to ensure the problem is resolved.

Q: I need to be sure that the price on the screen will be the final price on the invoice. Is this the case with Orderwise?

A: Yes, with the Orderwise program you don't only get to compare prices between suppliers, but you can be sure that the price you see is the price you will be paying.

Q: What kind of a machine do I need to run the programme?

A: Pentium 4-2.3gh, 512mb Ram memory, 250mb free hard drive space and modem or internet connection

Q:Do I need an internet connection – can I still connect using a modem?

A: Yes, you can connect to Orderwise using almost any type communication technology.

Q: Are there any barriers to the system if I want to start using it as soon as possible?

A: All we require is your Rams number and wholesaler account numbers to start the process

Q:How I do get an Orderwise system installed?

A: Simply phone us, order your system and we will come and install it for you.

Q:What kind of support do you offer?

A: We pride ourselves on our customer service. Our customer support centre is always on stand by to offer help and if they can not resolve an issue a technician will come and see you within 24 hours.

Q:Do you take orders after hours?

A: With Orderwise there are no office hours. We are open 24/7.

Q:If Orderwise is experiencing a power failure will I be disadvantaged?

A: No – our generator automatically ensures continuity should ESKOM have a power failure

Q:Is my data safe and secure?

A: Yes, all data is stored in a database. We have a privacy policy which ensures that no data will be given to anybody unless authorised to do so.

Q:What happens if my computer is stolen?

A: We keep the data on our side so we can restore all your old data as quickly as possible